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faq
Questions & Answers
What is KO Shop?
KO Shop is an extension of the renowned KO Solutions brand. Fuelled by our commitment to delivering unparalleled online content and unforgettable real-life experiences, we've decided to offer our audience the opportunity to embody our brand every day through our exquisite merchandise.
Are products good quality?
With KO, quality always comes first. And that is how is also with the materials we use. Once we source the materials, we test them to ensure they fit the level of quality. If they satisfy our requirements, we move on to the prototyping phase where the materials are analyzed for their behavior during production and afterwards during everyday wearing and washing.
Where do you produce?
Our products are designed in Slovenia and manufactured in Croatia where we partnered up with HW where we conduct all our R&D.
Where do you source materials?
Our partner HW cooperates with long-term partners across the Europe and with the companies that can offer verified certificates such as OEKO-TEX which labels that every component of the product, from the fabric to the thread and accessories have been rigorously tested against a list of up to 350 toxic chemicals. Also, there is GOTS (Global Organic Textile Standard) which stands for ecological and social criteria and Global Recycled Standard - voluntary product standard for tracking and verifying the content of recycled materials in a final product.
How does a return work?
You can withdraw from the purchase contract up to 14 days from the date of receiving your order. From the moment of contract withdrawal, you have to send goods back to us within the next 14 days. The refund will be made by the same payment method which was chosen for placing the order. If you have any questions please contact us at: info@k-o.shop
When will I get my refund?
As soon as we have processed your return and the refund has been made, you will receive an email confirmation from us. The refund will be made by the same payment method which was chosen for placing the order.
Contact us
If you have any questions regarding our products or services, or just want to chat with us please feel free to reach out to us via email.